| Q:
What makes your company different? |
| |
We are a small business, but we
are competent at what we do and
we are interested in each individual
client and business we support.
|
| Q:
What are your fees? |
| |
Network installations, software development and website
designs and unique ventures and
due to complexity are quoted on
project basis.
For
any other work, we charge a flat
fee of £25 per hour and
any parts you may need, with one
hour minimum charge, for extensive
work discounted rates apply.
|
|
Q:
Is there a callout fee to pay? |
|
No.
We do not charge a callout fee.
|
| Q:
What happens if you are unable to
repair my fault? |
|
If
we cannot resolve your fault and
unable to advise you, our No-Fix-No-Fee
Policy means that you pay nothing
at all.
|
| Q:
Do you charge for travelling time? |
|
No.
We do not charge for travelling
time - only the time spent by engineer
working on your computer.
|
| Q:
Are your engineers qualified? |
|
Yes.
Our engineers are fully qualified
and highly experienced. They are
also Microsoft, Cisco and Sun accredited
and spent many years working in
industry.
|
| Q:
Do you repair laptops and printers? |
| |
Yes.
We carry out software and hardware
repairs to laptops and printers
such as hardware upgrades, driver
and/or installation problems.
|
| Q:
Do you offer FREE advice? |
|
Yes.
We provide FREE advice to all our
customers over the phone and email.
|
